Customer Operations Manager

Company: VirtualVocations
Location: Allentown
Posted on: November 4, 2024

Job Description:

A company is looking for a Manager, Customer Operations to lead a team of customer success specialists in providing excellent service to production customers.

Key Responsibilities

Direct the Customer Operations team to resolve issues and requests promptly
Develop metrics and performance indicators to measure team success
Manage staffing, training, and career development of team members

Required Qualifications

10+ years in Service Delivery with 5+ years in a leadership role
Experience with IT Service Management (ITIL) processes
Demonstrated history of data-enabled decision making
Ability to establish and measure Service Level Agreements (SLAs)
Proven track record in customer success and relationship building

Keywords: VirtualVocations, Lakewood , Customer Operations Manager, Executive , Allentown, New Jersey

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