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Survey Operations Program Manager

Company: VirtualVocations
Location: Jersey City
Posted on: November 3, 2024

Job Description:

A company is looking for a Survey Ops Program Manager to contribute to global listening strategy and improve platform services through customer feedback.



Key Responsibilities

Own listening framework requirements and survey program management
Manage survey vendor relationships and conduct voice of customer analyses
Produce dashboards and analyses, presenting updates throughout the survey lifecycle


Required Qualifications

BA required; MBA or equivalent experience preferred
6-10 years of experience in business analytics and customer advocacy
Experience in support operations, hospitality, technology, or startup environments ideal
Proficiency with tools such as G Suite, Medallia, Qualtrics, and JIRA
Strong fluency with data and analytics, with SQL skills preferred

Keywords: VirtualVocations, Lakewood , Survey Operations Program Manager, Executive , Jersey City, New Jersey

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