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Workforce Management Scheduler

Company: VirtualVocations
Location: Jamaica
Posted on: November 1, 2024

Job Description:

A company is looking for a Workforce Management Scheduler to analyze call volumes and create effective staffing schedules in a remote call center environment.



Key Responsibilities

Analyze historical call volume data to forecast staffing needs and develop agent schedules
Monitor real-time adherence and adjust schedules based on call volume fluctuations
Produce and distribute reports on scheduling accuracy and staffing levels to management and stakeholders


Required Qualifications

High school diploma or equivalent required; Bachelor's degree preferred
Minimum of 2-3 years of experience in a call center environment focusing on workforce management
Proficiency in WFM software and strong Microsoft Excel skills
Knowledge of Average Handle Time (AHT) and its impact on staffing requirements
Willingness to work flexible hours, including evenings and weekends as needed

Keywords: VirtualVocations, Lakewood , Workforce Management Scheduler, Executive , Jamaica, New Jersey

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